Frequently asked questions
How fast is delivery?+
Each product shows its delivery window on its page — from 48 hours for small add-ons to 2–3 weeks for a full brand. Software licenses are activated within one business day.
How many revisions are included?+
Every service lists its revision rounds. Requests outside the written scope are quoted separately before any work.
What is your refund policy?+
Full refund if production has not started. Work already performed, digital products and activated licenses are non-refundable. See the refund policy for details.
Do I get an official invoice?+
Yes. An invoice issued by ENSIDEX LLC arrives by email minutes after payment and is always available in your account.
Which languages do you work in?+
Arabic and English, by default. Every deliverable can be bilingual.
Which payment methods do you accept?+
Cards (Visa, Mastercard, Amex), Apple Pay and Google Pay through Stripe. Prices are in USD.
How do I send my inputs after paying?+
After payment you receive an email with the onboarding form link — two minutes. The form also appears in your account on every order.
Where do I receive the files?+
In your account on ensidex.com (email sign-in, no password) and by email on delivery.
Do I own the deliverables?+
Yes. After full payment, ownership of the final deliverables transfers to you, except licensed third-party assets and our internal tools.
How do I cancel a subscription?+
From your account via the billing portal, any time. Renewal stops at the end of the current period.
Do you invoice in SAR?+
Invoices are issued in USD by ENSIDEX LLC. The approximate SAR amount on product pages is for information only.
Do you work with companies outside Saudi Arabia?+
Yes — our clients are in the Gulf, the US and elsewhere. Everything happens online.